Return Policy

Customer Return Policy for DEANS® Products

Eligibility: You can return industrial connectors within 30 days if they are in their original, unopened packaging and unused.

Non-Eligible Items: Customized or used connectors, as well as those missing packaging, are not returnable.

Return Process:

  1. Contact us at to initiate the return.
  2. We'll provide an RMA number and return instructions.
  3. Ship the product to us with the RMA number.

Inspection and Approval: We'll inspect returned items; if eligible, we'll issue a refund or replacement.

Refund/Replacement: Choose between a refund (to your original payment method) or a replacement.

Restocking Fee: A 25% restocking fee may apply to ineligible returns.

Damaged/Defective Products: Contact us immediately for replacements or refunds for damaged or defective items.

Customer Responsibilities: Provide accurate information, securely package returns, and cover return shipping costs unless the item is damaged or defective.

Contact: For questions, reach out to .

W.S. Deans Co. may update this policy without notice; visit our website for updates. Thank you for choosing us!