Shipping policy
Last updated: 6Feb2024
At W. S. Deans Co., we are committed to delivering your orders efficiently and reliably. Our primary shipping partners are USPS, UPS, DHL, among others, and we reserve the right to alter this list as needed to provide the best shipping options.
Shipping Services and Delivery Times
- USPS: Offers a range of domestic and international shipping options, including priority and standard services. Delivery times vary based on destination and service chosen.
- UPS: Known for reliable domestic and international shipping with tracking options. Delivery times and costs depend on the service selected.
- DHL: Specializes in international shipping with expedited options. Delivery times vary based on the destination country.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. Estimated rates for each shipping provider can be viewed at checkout.
Order Processing
Orders are typically processed within 3 business days. Processing time does not include shipping time. Orders placed on weekends or holidays will be processed the next business day.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
International Shipping
We offer international shipping to various countries. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or content. We reserve the right to cancel orders that cannot be shipped due to such restrictions.
Address Accuracy
Ensure that your shipping address is accurate. [Your Company Name] is not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Modifications
Once an order is in the shipping process, we cannot modify the shipping address or method. Please contact our customer service immediately if you need to change an order.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
Contact Us
For any questions or concerns regarding our Shipping Policy, please contact our customer service team.